How-to9 min
How to Do a Follow-Up Call: A Practical Guide
How to do a follow-up call that gets an answer: prepare the context, open with the reason, agree on a next step and log the result in the CRM.
An AI chatbot that answers customers in every channel
AXIS builds an AI chatbot for your business. It answers customers by SMS, WhatsApp, Instagram and on your website from your own documents, takes the order or booking, writes the deal to your CRM and hands a person the chats that need one.
Hi, do you have the Lyon sofa in gray?
Hi! The gray Lyon is in stock, and we can deliver Thursday or Friday. Want me to place the order?
Yes, Friday evening please.
Booked for Friday, 6 to 9 PM. What's the delivery address?
CRM record
- Stage
- Order in progress
- Item
- Lyon sofa, gray
- Delivery
- Friday, 6 to 9 PM
Connects to the phone system and CRM you already use
SMSWhatsAppInstagramKommoBitrix24TwilioRingCentralZoom PhoneDialpadHubSpotSalesforceGoHighLevel
What the AI chatbot does
- 01
Every channel
SMS, WhatsApp, Instagram DMs and your website chat in one inbox.
- 02
Answers from your documents
The knowledge base is built from your price lists, policies and guides.
- 03
Orders and bookings
Takes the order, checks stock, books the service and reports the status.
- 04
Writes to your CRM
Deal, contact, stage, tags and a chat summary go to Kommo, Bitrix24 or the CRM you connect.
- 05
Hands off to a person
Chats that need a person go to your team with the history.
Rule-based bot vs AI chatbot
A rule-based bot walks the customer through a fixed menu and does not understand a question that is not on it. An AI chatbot understands free text, answers in its own words from the knowledge base within the script, and asks a follow-up question when it needs more details.
For sales and service that is the difference between a menu and a conversation: the customer asks the way they are used to and gets an answer, not a list of buttons.
AI chatbot for customer service
Most customer service questions repeat: order status, delivery, returns, hours, pricing. The chatbot answers them at any hour, in the customer's channel, and passes a person the cases that need a decision. The customer gets an answer instead of a ticket number.
WhatsApp AI chatbot and Instagram DM automation
The same agent answers on WhatsApp and in Instagram DMs with the same knowledge base and rules as on your website. Messages from ads get sorted right away: the bot finds out what the person wants and writes it to your CRM.
The bot sends the first message to a customer only after you approve it.
AI chatbot for your website
A chat widget answers visitors while they are still on the page: it recommends a product, answers a pricing question or books a call. One agent can serve several websites with the same rules.
Built for your business
The chatbot is set up for your sale, not taken from a template.
- Connects your channels, website chat and CRM: Kommo and Bitrix24 ready, or Salesforce, HubSpot, GoHighLevel, Zoho or Pipedrive
- Script: questions, objections, pricing, terms and limits
- Knowledge base from your documents
- Pilot with a chat-by-chat review
- Operator console: chats, channels and summaries on one screen, script edits without a developer
How much an AI chatbot costs
Setup is a one-time fee. Voice conversations are billed by the minute. The exact quote comes after a review of your process.
- Text assistant setup
- from $590
- one-time
- Voice assistant setup
- from $1,450
- one-time
- Voice assistant, per minute of conversation
- $0.12–0.18
- billed on actual usage
Frequently asked questions
How much does an AI chatbot cost?
Text assistant setup starts at $590 and voice assistant setup at $1,450, both one-time. Voice conversations cost $0.12–0.18 per minute, billed on actual usage.
Which channels does the chatbot work in?
SMS, WhatsApp, Instagram DMs and the chat widget on your website. All chats land in one inbox.
What does the bot do when it doesn't know the answer?
It does not make one up. The bot says only what is in the knowledge base and the script, and passes any other question to a person with the chat history.
Is an AI chatbot worth it for a small business?
In a small company, messages often go to the owner or one rep, and evening questions wait until morning. The bot answers around the clock and passes a person only what needs a decision.
Can the bot also take phone calls?
Yes. The voice assistant answers and makes calls on your phone system, from your number, and writes the result to the same CRM.
Related
- AI receptionistAnswers every call, books appointments and passes the call to your team.Learn more
- AI sales agentCalls new leads in the first minute, qualifies them and books the meeting.Learn more
- Missed call text backTexts every missed caller and turns the reply into a booked job.Learn more
01 02 Comparisons8 minWhat Is Inbound and Outbound Calls: A Plain Comparison
What is inbound and outbound calls in simple terms: who starts them, how they differ in cost and metrics, and how an AI assistant handles both directions.
03 Guides8 minAI SDR Meaning Explained: What It Is and What It Does
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04 How-to8 minHow to Use AI in Sales
How to use AI in sales across the pipeline: first response, qualification, CRM records and reactivation of your own base. See which tasks to hand to AI first.
05 How-to9 minHow to Create an AI Agent: A Practical Guide for Business
How to create an AI agent for calls and chats: define the task, pick a build route, connect telephony and CRM, test and launch. A step-by-step business guide.
