An AI agent that works inside your Bitrix24
The AI agent answers customer calls and messages and logs them straight in Bitrix24: it creates the deal and contact, sets the stage and tags, leaves a task for a rep and a conversation summary. All of it lands during the conversation, not at the end of the day.
Hi, Northgate Storage Systems. How can I help?
We need pallet racking with installation. What does that cost?
It depends on the size. How many pallet positions do you need, and where is the warehouse?
About two hundred, in Columbus, Ohio.
CRM record
- Deal
- Racking with install, Columbus
- Stage
- Qualified
- Task
- Rep: quote for 200 positions
Connects to the phone system and CRM you already use
What the agent does in Bitrix24
- 01
Deal and contact
Creates them during the conversation, with no manual entry.
- 02
Stage and tags
Moves the deal through the pipeline by the outcome of the conversation.
- 03
Task for a rep
Sets a task when the conversation reaches price, contract terms or an exception.
- 04
Recording and summary
Every call is recorded, transcribed and summarized on the record.
- 05
Chats
The outcome of an SMS, WhatsApp or website chat lands on the same customer record.
Your phone system and Bitrix24
The agent works on your phone system: Twilio, RingCentral, Zoom Phone, Dialpad, Nextiva, 8x8 or Microsoft Teams Phone, or your own SIP trunk. The number customers call stays the same, and connecting the phone system and Bitrix24 is part of setup.
Missed calls pile up in Bitrix24 when reps are busy or the line is closed for the night. The agent answers on the first ring around the clock and handles up to 20 calls at once, so every call becomes a deal with a task.
AI agents and chatbots for Bitrix24
The AXIS agent talks to customers by voice on the phone and by text in messaging channels. The chatbot answers from a knowledge base built on your documents; the voice agent handles interruptions and keeps a natural pace.
Both write to the same Bitrix24, so a rep sees the customer's calls and chats on one record.
Sales automation in Bitrix24
The agent takes the manual part of the sales process: the first call on a new lead, qualification, booking, reminders and calls to your customer base. Call campaigns are built from a Bitrix24 segment and run on a schedule.
Campaigns go to your own leads and customers. Under the Telephone Consumer Protection Act (TCPA), calls that use an artificial or prerecorded voice need the prior express consent of the person called. In February 2024 the FCC confirmed that AI-generated voices fall under that rule. An opt-out or a stop word takes the number out of the campaign. This is a summary of the rule, not legal advice.
- FCC Declaratory Ruling on AI-generated voices: https://docs.fcc.gov/public/attachments/FCC-24-17A1.pdf
How much the Bitrix24 AI agent costs
Setup is a one-time fee. Voice conversations are billed by the minute. The exact quote comes after a review of your process.
- Text assistant setup
- from $590
- one-time
- Voice assistant setup
- from $1,450
- one-time
- Voice assistant, per minute of conversation
- $0.12–0.18
- billed on actual usage
Frequently asked questions
How much does the Bitrix24 AI agent cost?
Text assistant setup starts at $590 and voice assistant setup at $1,450, both one-time. Voice conversations cost $0.12–0.18 per minute, billed on actual usage.
Do I need to change my phone system?
No. The agent works on Twilio, RingCentral, Zoom Phone, Dialpad, Nextiva, 8x8 or Microsoft Teams Phone, or on your SIP trunk, from your number.
Is there call analytics?
Every conversation on the record has a recording, a transcript and a summary that show how the call ended. AXIS does not sell speech analytics as a separate product.
Does AXIS replace Bitrix24?
No. The agent writes to your Bitrix24 and does not replace the CRM. Kommo is the other ready integration.