An AI receptionist that answers every call, day and night
The AI receptionist picks up on the first ring at any hour. It finds out who is calling and why, answers common questions, books the appointment and passes anything that needs a person to your team.
Thanks for calling Northside Plumbing. How can I help?
My water heater is leaking. Can someone come out today?
Sorry to hear that. The earliest slot is today between 2 and 4 PM. Can I get your name and address?
Dan Fowler, 418 Oak Street.
CRM record
- Request
- Leaking water heater
- Booked
- Today, 2 to 4 PM
- Next step
- Text confirmation sent
Connects to the phone system and CRM you already use
What the AI receptionist does
- 01
First-ring answer
No hold music and no “we'll call you back”, nights and weekends included.
- 02
Finds out why they call
Asks for a name and the reason, so the caller does not repeat it to your team.
- 03
Books and reschedules
Offers open slots, books the appointment and texts a confirmation.
- 04
Logs it in your CRM
Contact, reason for the call and a summary land on the customer record.
- 05
Transfers with context
Passes the call or the request to the right person with notes.
AI receptionist vs a traditional answering service
A traditional answering service takes a message, and someone on your team calls back later. An AI answering service talks: it answers the question, asks for details and gets the call to a result, such as a booked appointment.
A voicemail needs someone to listen and call back. With the AI receptionist, the outcome of the call is already in your CRM.
An after-hours answering service without a night shift
Calls at 9 PM, on Sunday or during lunch go to the same agent. It answers up to 20 calls at once, so a busy morning or an ad campaign does not end in a busy signal.
AI receptionist for small business
A small business does not need a call center. The agent works on your phone system and takes the calls your staff has no time for, especially evenings and weekends. Your front desk sees only the calls that need a person.
How the AI front desk is set up
The receptionist connects to your phone system and answers the same number that is on your website and ads. The script defines which questions it answers, who it books and when, and which calls go to a person.
- Connects to Twilio, RingCentral, Zoom Phone, Dialpad, Nextiva, 8x8 or Microsoft Teams Phone, or to a SIP trunk
- Answers from your knowledge base: address, hours, services, policies
- Transfers the call or the request to staff with the conversation history
- Recording and transcript of every call
How much an AI receptionist costs
Setup is a one-time fee. Voice conversations are billed by the minute. The exact quote comes after a review of your process.
- Text assistant setup
- from $590
- one-time
- Voice assistant setup
- from $1,450
- one-time
- Voice assistant, per minute of conversation
- $0.12–0.18
- billed on actual usage
Frequently asked questions
What is an AI receptionist?
Software that answers your business phone instead of a person at the front desk. It greets the caller, finds out the reason, answers common questions, books appointments and passes the call on, around the clock and without an operator on the line.
Is an AI receptionist a good fit for a small business?
Yes. It does not need a call center: it works on your phone system and takes the calls your staff cannot get to, especially in the evening and on weekends.
What happens when a caller needs a specific person?
The receptionist passes the request to that person with a summary of the call, so the caller does not have to repeat anything.
Do I need a new phone number?
No. The agent answers the number you already have, on your current phone system.
How much does an AI receptionist cost?
Text assistant setup starts at $590 and voice assistant setup at $1,450, both one-time. Voice conversations cost $0.12–0.18 per minute, billed on actual usage.